What's the 1st thing to look for before hiring an MSP?

Before engaging a Managed Service Provider (MSP), the foremost consideration should be their demonstrated reliability and expertise within your industry. An effective MSP must exhibit not only technical proficiency—such as managing cloud services, cybersecurity, and round-the-clock monitoring—but also a proven track record with businesses akin to yours.

Key factors to evaluate include:
• Industry certifications and compliance expertise (e.g., HIPAA, SOC 2).
• Customer testimonials and case studies highlighting tangible results.
• Service Level Agreements (SLAs) that ensure uptime, rapid response times, and accountability.

In essence, before focusing on costs, ensure that your MSP can be trusted to understand your business, safeguard it, and scale alongside your growth.

Location: New York, NY, USA

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