What is the difference between managed IT services and IT support services?

 Two distinct types of services that are frequently provided by IT service providers have managed IT services and IT support services. These two types of services differ primarily in the following ways:

·        Scope: Managed IT services typically cover a wide range of IT activities, including proactive maintenance, monitoring, and management of IT infrastructure, as well as ongoing support and troubleshooting. In contrast, IT support services usually provide reactive support for specific issues or incidents as they arise.

·        Delivery Model: Managed IT services are usually delivered as a subscription-based service, where the IT service provider is responsible for managing and maintaining the client's IT infrastructure. On the other hand, IT support services are often provided on a time and materials basis, where the client pays for support services as needed.

·        Level of Engagement: Managed IT services involve a higher level of engagement and responsibility from the IT service provider, who are responsible for the ongoing health and performance of the client's IT infrastructure. On the other hand, IT support services involve a more limited engagement, as the provider primarily focuses on addressing specific issues or incidents as they arise.

In conclusion, managed IT services emphasize ongoing administration and upkeep of IT infrastructure. IT support services, on the other hand, deal with particular problems or situations as they happen. While IT support services are frequently offered on a time-and-materials basis and apply a more restricted involvement, managed IT services are typically delivered on a subscription basis and involve a higher level of participation from the supplier.